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PAYMENT METHODS
Products from our on-line
store can be purchased with Visa®, Mastercard®, Personal Checks
and Money Orders. If
you are having difficulties placing on-line orders, please call us at
(303) 845-3090 for assistance.
TELEPHONE ORDERS
Telephone orders may also
be placed by calling (303) 845-3090.
SALES TAX
A sales tax of 4.75% shall
be applied to all orders shipped within Colorado, and requires
that your order be
placed while you are visiting our meadery, tasting room, or at the
Boulder County Farmer's Market
where Medovina has a booth (every Saturday April to
November)
ORDER PROCESSING
Products purchased with Credit
Cards or Money Orders will normally ship within 48 hours,
provided the products ordered
are in stock.
Products purchasd with personal
checks will be shipped as soon as checks clear - usually
within 7 to 10 days following
credit card authorization.
If not all products are in
stock, those that are will ship and the remaining products
will be back ordered or customer
will be informed that the item ordered is sold out.
Medovina will charge credit
card orders only for those products actually shipped. Back
ordered items will be charged
to credit card when those items ship.
Methods & Costs States We Ship To Multiple Ship-to Addresses Bottle
Limit & Availability
Returns Policy Credit Card Refunds Tracking Your Order Out of Stock
Items
Wine.com Guarantee
SHIPPING
Standard shipping includes costs for third party transit and all product-handling
costs.
Standard deliveries are handled
by UPS or FedEx based on state availability.
All wine shipments require a signature for receipt. Signatures must
be obtained by individuals
over the age of 21 years.
Shipping charges are currently included in the cost of each item.
We can not ship via US Postal
Service nor can we ship to post office boxes.
PLEASE CONSIDER 2 DAY OR EXPRESS
SHIPMENT DURING SUMMER MONTHS TO PROTECT
MEAD FROM HARSH SUMMER CONDITIONS.
IT IS BEST TO ALLOW THE MEAD TO SETTLE
FOR AT LEAST THREE DAYS AFTER
YOU RECEIVE IT.
STATES WE CAN CURRENTLY SHIP
TO
AK CA CO DC GA HI ID IL IA
LA MN MO NE NM NV NH ND OR WA WV WI WY
It is currently not legal for Medovina to ship to States not listed
above. The US Supreme
Court has recently ruled that
States can not have discriminatory policies regarding direct
shipment of wine from wineries
within their state vs wineries outside their state. This is a
very positive development
and hopefully in the near future we will be able to ship to all
states. Stay tuned...
ORDER LIMITS
Some states limit the number
of bottles of wine that an individual can order. Medovina will
advise you if your order exceeds
State allowed limits.
RETURNS
If you are not satisfied with
your order, please contact us within 30 days of receipt either
by e-mail at
or by telephone (303) 845-3090. We will accept returns
up to 15 days after our shipment
provided customer receives preauthorization from Medovina
and provided that the mead
is in a resalable condition. Please allow 1-2 billing cycles for
the refund credit to appear
on your statement. Medovina guarantees the quality of our
products. On rare ocassions
a bottle may be develop off flavors due to problems which
generally originate with the
cork. In such cases Medovina will replace the affected bottle(s)
at no charge to the customer.
We want you to be a satisfied customer, so please let us know
if our products do not meet
your expectations. We will do everything within reason to
make sure your Medovina experience
is a good experience.
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